Government Raises the Bar on Nursing Home Ratings

This is an article from The Law Firm of Evan H. Farr, P.C. in Fairfax Virginia that we thought others may find helpful.

 

 

Nursing Home Compare Website

Q. My father has dementia and will need skilled nursing care in the near future. There are so many nursing homes in this area to consider, and I have heard differing opinions from friends and family. How can we really know which one is best, and how can we afford it?

A. When seniors and their families plan ahead, they can make multiple visits to facilities to find the one that best meets their needs. However, if you have no choice and need a nursing home for a loved one right away, there are other tools you can use to assist in your search, including the federal government’s online tool, Nursing Home Compare.

Nursing Home Compare is a great starting point for consumers, as it offers star ratings for all nursing homes that participate in Medicare (for short-term rehabilitation) or Medicaid (for long-term care). The ratings are based on the facility’s performance on health inspections, staffing hours for nurses and nursing assistants, and quality measures, such as the prevalence of pressure ulcers and falls among residents.

In recent news, the federal government is increasing its scrutiny and raising the bar on an array of quality measures, requiring nursing homes to do more to get high scores on Nursing Home Compare. In the past, the grades — in the form of one- to five-star ratings — relied heavily on self-reported data, allowing a majority of homes to score high ratings. (55% of the nation’s nursing homes had overall scores of either four or five stars on Nursing Home Compare in January.) The system has come under recent criticism because some highly rated nursing homes have had numerous problems and face fines and other enforcement actions, which led to these modifications being made.

What measures will be more scrutinized in the new quality rating system?
• Health Inspections – More than 180,000 onsite reviews are currently used in the health inspection scoring nationally. The health inspection rating will now contain information from the last 3 years of onsite inspections, including both standard surveys and any complaint surveys. Information will be gathered by trained, objective inspectors who will go onsite to the nursing home and follow a specific process to determine the extent to which a nursing home has met Medicaid and Medicare’s minimum quality requirements.
• Staffing – The staffing rating has information about the number of hours of care provided on average to each resident each day by nursing staff. This rating will now consider differences in the levels of residents’ care need in each nursing home. In the new system, a nursing home with residents who had more severe needs would be expected to have more nursing staff than a nursing home where the resident needs were not as high.
• Quality Measures (QMs) – More than 12 million assessments of the conditions of nursing home residents are currently used in the Five-Star rating system. The quality measure rating has information on 11 different physical and clinical measures for nursing home residents. The rating will now include information about nursing homes’ use of anti psychotic medications in both long-stay and short-stay residents, as well as the percentages of residents who develop bedsores or are injured in falls.
The changes follow others announced in October that require additional verification of self-reported staffing levels and other attempts to confirm quality data submitted by the homes. With the changes being enforced, many homes could drop a star or more from their current levels, even though nothing may have changed, officials from the Centers for Medicare and Medicaid Services said.

According to CMS, no rating system can address all of the important considerations that go into a decision about which nursing home may be best for a particular person. It is important to take into account the extent to which specialty care is provided (such as specialized rehabilitation or dementia care) and how easy it will be for family members to visit the nursing home resident. CMS suggests that consumers should use the Nursing Home Compare Web site together with other sources of information for the nursing homes (including a visit to the nursing home) and State or local organizations (such as local advocacy groups and the State Ombudsman program).

How else can you tell if a nursing home is a good fit? As CMS states, ratings are helpful, but do not tell the full story. Before committing to a nursing home for your father, be sure to take a tour during regular business hours, have a meal, pay attention to smells, sounds, and temperature, and observe whether residents are engaging in activities or sitting around listlessly.